The name “Triple Crown” stands for excellence in three crucial aspects: user-friendliness, approval rates, and convenience. The company aims to provide top-notch services in these areas, ensuring satisfaction for both franchisees and customers. Their goal is to deliver fast, efficient, and hassle-free experiences.
The use of credit products simplifies tasks like form completion and fee calculations, offering straightforward payment options. Communication of evaluation results is made efficient through clear instructions and simplified forms, potentially leading to increased upselling opportunities.
At the heart of the “Triple Crown Service” is a strong commitment to precision and transparency. The company’s focus is on meeting customer needs, working diligently to offer services that resonate with both franchisees and customers, ultimately ensuring satisfaction and alignment on all fronts.
Paperless for Credit Service Applications .
Triple Crown has been offering credit products. Previously, applications at franchisee stores were done using paper and fax. In order to eliminate the time, effort, and errors associated with this process, a system for application and progress management was developed.
With the new system, applications can be made via tablets at the store, and franchisees and the operating company can monitor and manage application and review statuses in real-time through a web interface. Integration with the core review system enables the establishment of a consistent management system, eliminating the need for the paper-based application process.
Continuously Improving Even After Release, Towards a More User-Friendly System.
We have established an operational framework to continuously enhance the quality and functionality of the system.
We address detailed challenges and requests promptly through chats and project management software, aiming to enhance the quality and support the improvement of the services provided by Triple Crown. Our focus is on building a user-friendly system that evolves over time.